Deliveroo Alternative
The commission-free Deliveroo alternative
Stop handing a marketplace 25-35% of every order. RestApp gives you 0% commission, your own branded site, apps, data and a full cloud EPOS.
The catch with Deliveroo
Up to ~35% per order, and the diner is Deliveroo's customer, not yours
Deliveroo is a third-party delivery marketplace, so every order it sends carries a commission of roughly 25-35% when Deliveroo delivers (about 13-14% if you use your own riders), and once you add 20% VAT on the commission, payment processing and refund clawbacks the effective cost commonly climbs past 35% of an order. The diner who orders in the Deliveroo app is Deliveroo's customer: the platform controls the customer data and relationship and gives restaurants only limited, largely anonymised insights, so you can't easily remarket or build your own loyalty. Deliveroo has no point-of-sale of its own (it only offers an API to integrate your existing POS) and no branded website or native apps under your name, and to stay visible against rivals you're pushed toward paid cost-per-click Adverts and Deliveroo-run promotions on top of commission.
The cost of Deliveroo
Deliveroo charges restaurants roughly 25%-35% commission per order when it provides the delivery rider (around 13%-14% if you use your own riders, and free/low for collection-only), plus 20% VAT on that commission, payment processing and refund clawbacks, plus a one-off onboarding fee of about £510 inc VAT (8 payments of £63.75).
Why switch
Run your whole venue on RestApp
Take orders directly, keep your margin and your customers, and run ordering and your point of sale from one platform.
0% commission
Keep 100% of every order, no per-order cut, no surprise fees.
Your own site & apps
A branded ordering website and native iOS & Android apps, included.
You own your customers
Every order builds your customer list, not a marketplace's.
Full cloud EPOS
Run tills, tables and kitchen on a real point of sale, built in.
E-menu & QR ordering
Let guests scan, order and pay from the table.
24/7 free support
Real help with setup, migration and growth, any time.
At a glance
Deliveroo vs RestApp
| Feature | Deliveroo | RestApp |
|---|---|---|
| Per-order commission | ~25-35% (own-rider ~13-14%) | 0% |
| Your own website & mobile apps | No (orders via Deliveroo app) | Included |
| You own your customer data | , | |
| Direct customer relationship | , | |
| Cloud EPOS / point of sale | No (API integration with your POS) | |
| E-menu / QR table ordering | , |
Questions & Answers
How much commission does Deliveroo charge restaurants, and how does that compare to RestApp? +
When Deliveroo provides the delivery rider, restaurants typically pay around 25%-35% commission per order (often reported above 35% all-in), dropping to roughly 13%-14% if you use your own riders and free or low for collection-only. On top of that there's 20% VAT on the commission, payment processing fees, refund clawbacks, and a one-off onboarding fee of about £510 inc VAT, so the real cost of a delivery order frequently exceeds 35%. RestApp charges 0% commission on orders through your own site and apps, so the order value stays with you and you pay a simple monthly plan instead.
With Deliveroo, do I own my customer data and the relationship? +
No. When a diner orders in the Deliveroo app, that customer belongs to Deliveroo, not your restaurant. Deliveroo controls the customer data and relationship and gives restaurants only limited, largely anonymised insights via its Hub, so you can't directly email, message or remarket to those diners or run your own loyalty independently. With RestApp, customers order through your own branded website and iOS/Android apps, so you own the customer data and have a direct relationship with every diner.
Does Deliveroo give me my own branded website and apps, or a cloud EPOS like RestApp? +
No. Diners order under the Deliveroo brand in the Deliveroo app, not on a website or native apps of your own, and Deliveroo is not a point-of-sale system - it only offers an API to integrate the POS you already have. RestApp includes your own branded ordering website plus native iOS and Android apps, a built-in cloud EPOS, e-menu/QR table ordering, and loyalty in one platform, with 24/7 support.
Do I have to pay extra to get seen on Deliveroo? +
Often, yes. Beyond commission, Deliveroo sells Adverts (Marketer Adverts) on a cost-per-click pay-to-rank basis, with bids starting around £0.25, to push your listing into homepage carousels, search results and top placements, plus Deliveroo-run promotions and discounts you fund. So visibility against competing restaurants becomes a recurring extra cost. RestApp has no pay-to-rank fees - customers come straight to your own site and apps, so you aren't bidding against other restaurants for attention.
Can I switch from Deliveroo to RestApp and keep taking orders? +
Yes. Many restaurants keep Deliveroo running as one discovery channel while launching their own RestApp ordering site, apps and EPOS, then steer their repeat and loyal customers to the commission-free channel where each order costs 0% instead of 25%-35%. RestApp helps set up your menu, branding, EPOS and loyalty, with 24/7 support throughout the move.
Take orders on your terms
Start a free trial, commission-free ordering, your own apps and EPOS, with free setup and 24/7 support.